Frequently Asked Questions
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What happens once I place my order?
Once you place your order, you’ll immediately receive an e-mail confirmation with your order number. You’ll receive an email from your dedicated "Merchologist" who will be taking care of your order the whole way through. Your Merchologist will fully review your order, confirm dates, and review your artwork.
Once all of the details are worked out, we will begin the process of getting your logo digitized, and the next thing you'll receive is an image of your sewn-out logo for an embroidered order, or a digital proof of your logo for printed goods. From there, you’ll have the opportunity to approve it, or make suggestions for changes and improvements. Once you’ve approved the artwork, your order moves into production. Nothing goes into production without your approval!
Because the digitizing and decoration charges (up to 10,000 stitches for embroidery and up to 2 colors for screenprinting/heat transfer) are FREE on all orders, your price will always be the same as what was shown in the order confirmation you received at the start of the process unless something has changed or needs to be edited (quantity, logo size, or expedited shipping) – and then only if you’ve approved those changes in advance.
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